Moments - By MQLUS

01

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
Booking Information: Event details, dates, times, venue information, and special requests related to our services.
Payment Information: Transaction details, billing address, and payment method (processed securely through our payment partners).
Technical Data: IP address, browser type, device information, operating system, and browsing behaviour on our website.
Communication Data: Records of correspondence when you contact us via email, phone, or through our website forms.

02

How We Use Your Information

We use your information for the following purposes:

To process and confirm your bookings and service requests.
To communicate with you about your bookings, updates, and service-related matters.
To provide customer support and respond to your inquiries.
To process payments and prevent fraudulent transactions.
To improve our services, website, and customer experience.
To send you promotional materials and updates (only with your consent).
To comply with legal obligations and regulatory requirements.

03

Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering services.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
With Your Consent: We may share your information with your explicit consent.

04

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure servers and encrypted data transmission using SSL/TLS protocols.
Regular security assessments and updates to our systems.
Access controls to limit who can access your personal data.
Staff training on data protection and privacy best practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

05

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

To provide our services and maintain your booking records.
To comply with legal, accounting, and regulatory requirements.
To resolve disputes and enforce our agreements.

After the retention period, we will securely delete or anonymize your information.

06

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences and settings.
Analyse website traffic and usage patterns.
Improve our website functionality and performance.
Personalize content and advertisements.

You can control cookie settings through your browser preferences. However, disabling cookies may affect some features of our website.

07

Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

08

Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

09

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request correction of any inaccurate or incomplete information.
Deletion: You can request deletion of your personal data, subject to legal obligations.
Restriction: You can request restriction of processing your data.
Data Portability: You can request to receive your data in a structured, machine-readable format.
Objection: You can object to the processing of your data for marketing purposes.

To exercise these rights, please contact us using the details provided below.

10

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below.

Business Name: Moments by MQlus
Company: MQlus Business Solutions Pvt. Ltd.
Email: connect@mqlus.in
Phone: +91 83490 09098
Website: https://momentsbymqlus.com
Address: 73, Scheme 103, Kesar Bag, Indore, Madhya Pradesh 452009

Last Updated: June 2026